For years, Mark Zuckerberg has faced criticism that Facebook is bad for democracy. A cache of leaked audio reveals the story of how much ultimately comes down to his judgment—and the forces freezing him in place.

The moderators who keep Google and Youtube free of beheadings and child porn now have PTSD themselves.

Highlights from two hours of leaked audio from recent staff Q&A sessions with Facebook’s CEO.

At Facebook’s worst-performing content moderation site in North America, one contractor has died, and others say they fear for their lives.

The secret lives of Facebook moderators in America.

When her best friend died, she rebuilt him using artificial intelligence.

Middle class apps struggle to survive.