Andy Ward, a former editor at Esquire and GQ, is the editorial director of nonfiction at Random House.
"How you gain that trust is a hard thing to quantify. The way I try do it is by caring. If you don't care about every word and every sentence in the piece, writers pick up on that. ... Ultimately, it's their book or their magazine article. Their name is on it, not mine. I always try to keep that in mind."