A confidence shared in a bathroom leads to an unlikely business alliance.

"She hesitates when she hears my voice and then she starts crying the way children do, in loud and furious spurts. I give her a minute or two to get it out of her system while I exit my stall to wash my hands. The soap is a soy and pomegranate concoction that’s very on trend—everyone is doing naturals and organics these days."