When the business icon died in a fire last week, questions abounded. The answers seem rooted in a Covid-period spiral, where he turned to drugs and shunned old friends.

Inside Zappos as it transitions to something called a “Teal organization” that involves no managers and what amounts scouting merit badges and something called “People Points.”

At times, Mr. Hsieh comes across as an alien who has studied human beings in order to live among them.

A profile of the Zappos CEO.

How and why Zappos works.