“The idea for Handybook occurred to me when I was studying at Harvard. It was so hard to find a reliable cleaning service to tidy my apartment! You know?”

“It’s Tuesday, it’s February, it’s my first day back at work after a week on vacation. I notice the candle in the foyer just as the whoosh of the door blows it out. They never did that for my birthday, I think as I walk past reception.”

On working in a war zone to pay the bills.