All over the West, a housing crisis is causing workforce shortages, crippling local businesses, and threatening the culture and existence of mountain towns as we know them. But amid the doom and gloom, some people are fighting for solutions.

When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.

The curious tale of a man called Christian, the Catholic church, David Schwimmer’s wife, a secret hotel and an Airbnb scam running riot on the streets of London

While searching for the person who grifted me in Chicago, I discovered just how easy it is for users of the short-term rental platform to get exploited.

When Elizabeth Abel returned to the Bay Area home she had rented to a fellow professor on SabbaticalHomes.com, he refused to leave or pay the back rent he owed. She moved in across the street and enlisted her famous academic colleagues to help her get back the house she had raised her children in.

After his father died in an Airbnb rental, the writer investigates what the company can do to improve safety.