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My Summer at an Indian Call Center

Next is "culture training," in which trainees memorize colloquialisms and state capitals, study clips of Seinfeld and photos of Walmarts, and eat in cafeterias serving paneer burgers and pizza topped with lamb pepperoni. Trainers aim to impart something they call "international culture"—which is, of course, no culture at all, but a garbled hybrid of Indian and Western signifiers designed to be recognizable to everyone and familiar to no one. The result is a comically botched translation—a multibillion dollar game of telephone. "The most marketable skill in India today," the Guardian wrote in 2003, "is the ability to abandon your identity and slip into someone else's."

The Mitigator

How mitigation specialists are changing the application of the death penalty:

In Texas, the most prominent mitigation strategist is a lawyer named Danalynn Recer, the executive director of the Gulf Region Advocacy Center. Based in Houston, GRACE has represented defendants in death-penalty cases since 2002. “The idea was to improve the way capital trials were done in Texas, to start an office that would bring the best practices from other places and put them to work here,” Recer said recently. “This is not some unknowable thing. This is not curing cancer. We know how to do this. It is possible to persuade a jury to value someone’s life.”