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Publications

Ftrain.com

Rotary Dial

An essay about phone dials and a response to the end of blogging.

Paul Ford Ftrain.com Aug 2012 Permalink

Best Article Media

The Web Is a Customer Service Medium

But the web is not just some kind of magic all-absorbing meta-medium. It's its own thing. And like other media it has a question that it answers better than any other. That question is: Why wasn't I consulted?

Paul Ford Ftrain.com Jan 2011 10min Permalink