Longform

  • Podcast
  • Best Of
    • 2021
    • 2020
    • 2019
    • 2018
    • 2017
    • 2016
    • 2015
    • 2014
    • 2013
    • 2012
  • Archive

    • Sections
    • Publications
    • Writers
    • Tags
  • Random Article
  • Contact

    • podcast@longform.org

January 6, 2011

Best Article Media

The Web Is a Customer Service Medium

But the web is not just some kind of magic all-absorbing meta-medium. It's its own thing. And like other media it has a question that it answers better than any other. That question is: Why wasn't I consulted?

Paul Ford Ftrain.com Jan 2011 10min Permalink