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Writers

Ariana Tobin

Business

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers.

Ken Armstrong, Justin Elliott, Ariana Tobin ProPublica Oct 2020 30min Permalink

Business

Cutting 'Old Heads' at IBM

As it scrambled to compete, the tech company cut tens of thousands of U.S. workers, hitting its most senior employees hardest and flouting rules against age bias.

Peter Gosselin, Ariana Tobin ProPublica Mar 2018 35min Permalink