Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers.
Great articles, every Saturday.
Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers.
Ken Armstrong, Justin Elliott, Ariana Tobin ProPublica Oct 2020 30min Permalink
A woman is accused of lying about being raped. Years later and several states away, the story changed.
T. Christian Miller, Ken Armstrong ProPublica, The Marshall Project Dec 2015 50min Permalink
In dozens of criminal trials, prosecutors have put the same gun in the hands of more than one defendant.
Ken Armstrong New Yorker Nov 2017 20min Permalink
When the prosecutor in a 1924 trial focused on the murder of a priest backed the suspect–and everything that followed.
Ken Armstrong The Marshall Project Dec 2016 25min Permalink
Years after the era of the “superpredator,” Taurus Buchanan is still paying for a crime of his youth.
Corey G. Johnson, Ken Armstrong Mother Jones Jan 2016 20min Permalink
An innocent man was executed – in 1761. Voltaire got on the case.
Ken Armstrong The Marshall Project Mar 2015 15min Permalink
How bad lawyering and an unforgiving law cost condemned men their last appeal.
Ken Armstrong The Marshall Project Nov 2014 20min Permalink