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Writers

Justin Elliott

Business

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers.

Ken Armstrong, Justin Elliott, Ariana Tobin ProPublica Oct 2020 30min Permalink

Best Article Crime Politics

This Treasury Official Is Running the Bailout. It’s Been Great for His Family.

Deputy Treasury Secretary Justin Muzinich has an increasingly prominent role. He still has ties to his family’s investment firm, which is a major beneficiary of the Treasury’s bailout actions.

Justin Elliott, Lydia DePillis, Robert Faturechi ProPublica Jun 2020 20min Permalink

Business

Inside TurboTax’s 20-Year Fight to Stop Americans From Filing Their Taxes for Free

From the beginning, Intuit recognized that its success depended on two parallel missions: stoking innovation in Silicon Valley while stifling it in Washington. Indeed, employees ruefully joke that the company’s motto should actually be “compromise without integrity.”

Justin Elliott, Paul Kiel ProPublica Oct 2019 30min Permalink

Crime

How Ivanka Trump And Donald Trump Jr. Avoided a Criminal Indictment

Andrea Bernstein, Jesse Eisinger, Justin Elliott, Ilya Marritz ProPublica, WNYC Oct 2017 15min Permalink

Business

These Professors Make More Than a Thousand Bucks an Hour Peddling Mega-Mergers

Inside the world of M&A consulting.

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Previously: The American Way

Jesse Eisinger, Justin Elliott ProPublica Nov 2016 25min Permalink

Business Politics

The American Way

The Obama administration was supposed to fight corporate concentration. In the airline industry, at least, it didn’t work out that way.

Justin Elliott ProPublica Oct 2016 20min Permalink