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Gig Economy

Business World

‘We’re All Fighting the Giant’

Faced with fragility and uncertainty, gig workers around the world are connecting across borders to challenge platforms’ power and policies.

Peter Guest Rest of World Sep 2021 25min Permalink

Business

He Thought He Could Outfox the Gig Economy. He Was Wrong

Jeffrey Fang was a ride-hailing legend, a top earner with relentless hustle. Then his minivan was carjacked—with his kids in the back seat.

Lauren Smiley Wired Jun 2021 35min Permalink

Business

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers.

Ken Armstrong, Justin Elliott, Ariana Tobin ProPublica Oct 2020 30min Permalink

Tech

The Airbnb Scam Taking Over London

The curious tale of a man called Christian, the Catholic church, David Schwimmer’s wife, a secret hotel and an Airbnb scam running riot on the streets of London

James Temperton Wired UK Feb 2020 20min Permalink

Tech

“This is robbery. This business is out of control.”

Uber and Lyft take a lot more from drivers than they say.

Dhruv Mehrotra, Aaron Gordon Jalopnik Aug 2019 30min Permalink